We want to make returns as smooth as possible. Here's what to expect when you send something back to us.
Getting a Refund
After your package arrives back at our facility, our team will take a look at the item. We'll send you an email right away to confirm we've got it, and then let you know if the refund has been approved or not. When everything checks out, the money goes back to the original payment method you used—like your credit card—automatically. There's nothing extra you need to do on your end for that to happen.
When Items Can't Be Refunded
We can only issue refunds for items that were purchased at their regular price. Unfortunately, any product that was marked down or part of a sale is considered a final sale and isn't eligible for a refund.
Handling a Damaged or Defective Item
If something arrived broken or has a manufacturing flaw, we absolutely want to make that right. In those cases, we can send you a replacement for the exact same item. To get that process started, just send an email our way. We'll reply with clear instructions on where to send the defective product back to us.
What to Do If Your Refund Is Delayed
Sometimes a refund takes a little longer to show up on your statement. If you're waiting for yours, the first step is to take another look at your bank account. From there, it's a good idea to reach out to your credit card provider directly, since they often have their own processing window before the credit appears. After that, checking with your bank is the next move, as they can also have a short delay. If you've gone through all those steps and the money is still missing, please contact us and we'll help figure out what's going on.
Return Shipping Costs
When you're sending an item back to us, you'll need to cover the postage for that return shipment. The original shipping fees from your order are also not something we can refund. For a defective or damaged item exchange, we'll provide the return address and you'll handle getting it shipped back to us.
Need to Send Something Back?
To start a return, the first thing to do is reach out to our Customer Service team at service@shanedoherty.com We'll provide you with the specific return address you need to use. Keep in mind that for an exchange, the delivery time for your replacement will depend on where you're located—it can vary quite a bit from one place to another.
If you have any questions or need further assistance, please don’t hesitate to contact us. We’re always here to help!
Customer Support Contact
Email: service@shanedoherty.com
Phone: +1 507-486-5890
Business Address
1720 S Columbia Road 27
Waldo AR 71770
United States
Customer Support Hours
Monday to Friday
9:00 AM – 6:00 PM (U.S. Time)